Delivery and payment

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After placing an order on the website, you will receive an SMS message confirming your order and providing payment details. If you have any questions or suggestions regarding the product, payment or delivery, please indicate them in the comments section of your order.

All orders are processed daily from 9:00 to 18:00, except Sunday, shipment within 1-2 days after order confirmation.

Delivery

Orders are delivered at the expense of the Recipient according to the rates of the courier delivery service;
Orders over 2500 UAH are shipped at our expense;
The minimum order amount is 300 UAH.

Methods of delivery

Orders from the fitolavka.shop online store are delivered by the carrier companies Nova Poshta and Ukrposhta.

  • Delivery by "Nova Poshta"
  • delivery to the branch;
  • delivery to a parcel locker.
  • targeted delivery to the address;

Estimated delivery time after dispatch is 1–3 business days, depending on the destination and the carrier’s operating schedule. The exact delivery time and cost are determined by Nova Poshta upon shipment creation.

  • "Ukrposhta" delivery

Delivery is carried out to the Ukrposhta branch specified by the buyer during checkout.

Estimated delivery time after dispatch is 3–7 business days, depending on the destination and the carrier’s operating schedule. The exact delivery time and cost are determined by Ukrposhta upon shipment creation.

  • Click and Collect

You can pick up your order at the following addresses:

1) Ukraine. Kharkiv City Solly Market, Kiosk 59, 385 385 Akademika Pavlova Street
2) Ukraine. Kharkiv City. Horse Market, Kiosk 26, 27 (inside the building)

You can also pick up your order yourself at the following addresses:

1) Ukraine. Kharkiv City Solly Market, Kiosk 59, 385
2) s. Horse Market, Kiosk 26, 27 (inside the building)

International delivery
Discussed and calculated individually in our messengers.
Payment is made through the following payment systems: Paysend, PayPal, Western Union.

Free delivery from 2500 UAH.

Payment

Possible payment methods

  • Payment by Visa/MasterCard, as well as via Apple Pay and Google Pay — online through Plata by Mono.
  • Cash on delivery:
    • "Nova Poshta" commission — 20 UAH + 2% of the order amount.
  • Payment to the sole proprietor’s bank account:
    • Recipient: Sole Proprietor Dobryanska Taisiia Vyacheslavivna
    • IBAN: UA573220010000026003360026395
    • Tax ID / EDRPOU: 3601600285